Frequently Asked Questions

  • Do you accept custom orders?
    Yes, yes and yes! Here at Pretty Little Personalised we love to make things personal. Whether you want an existing design tweaked or something completely new, please just get in touch and we'll be happy to help.
  • How fast are orders processed?
    For the majority of the year we aim to get orders sent out within 3 working days. Usually items are sent out much sooner, however please check our delivery and returns page for up to date dispatch times for any delays.
  • Which postal method do you use?
    For most orders we will use Royal Mail. Free postage is second class, however there are upgrades if you would like your items faster.
    If an item is particularly large, we may use a courier, but this is unusual.
  • Can you ship worldwide?Yes, we are more than happy to post our items worldwide. This is not set up on our website as standard on our website, but please send us a message and we will give you a quote for postage.
  • I haven't received my order even though it's been dispatched, what shall I do?
    In the rare event that your order hasn't arrived within a few days of dispatch, please email me at [email protected] and I will be more than happy to investigate.
  • Where can I follow you for your latest makes?
    We regularly share items on our Facebook Page and Instagram account.